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THE MOST COMMON QUESTIONS
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How much of my money is actually donated?All earnings not allocated for product materials and shipping are dedicated entirely to Palestine Humanitarian Aid. Considering each bracelet's total production and payment cost at a little over a dollar, this translates to an approximate $4 - 5 donation per bracelet ordered. Our unwavering commitment to transparency guarantees that every single penny is diligently accounted for and directly contributed towards supporting Palestine.
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Where does the money go?All profits generated are donated directly through Islamic Relief Palestine Humanitarian Aid for emergency relief and rehabilitation centers
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When will I receive my bracelet?Your order will be processed and dispatched within 2-5 business days after payment confirmation. Our standard shipping method takes approximately 3 days for delivery from the date of dispatch.
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What is Iswarah’s refund and return policy?Since all profits are made as a direct donation for Palestinian humanitarian aid, products ordered are not available for refund or return. If you are dissatisfied with the product you received, please contact our customer support team for assistance.
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What happens if I receive a defective product?In the event that you receive a defective product, kindly reach out to us, and we will promptly assist you in sending a replacement bracelet. Your satisfaction is our priority, and we are committed to ensuring a positive experience with our products.
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How can I donate more money for Palestine?To make additional contributions for Palestine, you have the option to choose our 'Donation' option among our products. Simply select the desired quantity for donation and 100% of the total cost will be donated. Alternatively, you can directly donate through Islamic Relief by visiting https://irusa.org/middle-east/palestine/. Your generous support will significantly impact those in need, and we are deeply grateful for your contribution. Together, we can make a meaningful difference for the people of Palestine.
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